Booking · FAQ
What is the cancellation policy?
More than 12 hours before pickup: free cancellation. 4 to 12 hours before: 50% of the fare. Less than 4 hours before, or a no-show: 100% of the fare. A flight cancelled by the airline moves your booking to the rebooked flight at no fee.
What if the airline cancels my flight entirely?
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What if the airline cancels my flight entirely?
+Tell Kings the new flight number and the booking moves to it at no extra charge.
Is there a way to avoid the cancellation fee if my plans are uncertain?
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Is there a way to avoid the cancellation fee if my plans are uncertain?
+Cancelling more than 12 hours ahead is always free — the fee only applies inside that 12-hour window.
What counts as a no-show?
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What counts as a no-show?
+Not being reachable or not appearing after the driver has waited the included time, without any notice given — charged as 100% of the fare.
Where are the full terms published?
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Where are the full terms published?
+The complete cancellation, payment and liability terms are on the terms and conditions page.
Related questions
Book a fixed-price transfer