Frequently asked
Heathrow taxi questions, answered.
Cost, booking, cancellation, payment and more — the questions people actually search for about Heathrow taxis, answered by the owner-operator who drives every trip.
Booking
How far in advance do I need to book a Heathrow taxi?
There's no fixed minimum, but booking 4+ hours ahead gives the best chance of confirmation. Under 4 hours' not...
Read answer →Pricing
Can I pay by card or cash?
Pay the driver on arrival by card or bank transfer — no prepayment is required, and Kings absorbs any card pro...
Read answer →Booking
What is the cancellation policy?
More than 12 hours before pickup: free cancellation. 4 to 12 hours before: 50% of the fare. Less than 4 hours ...
Read answer →Pricing
Can I get a VAT receipt or invoice for business travel?
Kings isn't VAT registered (an owner-operator business below the VAT threshold), but receipts are available on...
Read answer →Trust & safety
Is smoking or vaping allowed in the car?
No. Kings' passenger conduct terms prohibit smoking, vaping, and food or drink that would soil the vehicle.
Read answer →Trust & safety
What happens to lost property left in the car?
Contact Kings within 7 days of leaving something in the vehicle. Lost property is held for 30 days then dispos...
Read answer →Trust & safety
How do I make a complaint about my journey?
Email info@kingsheathrowtaxi.co.uk with your booking date and details. Kings responds within 7 days and aims t...
Read answer →Flights
What if my flight is cancelled by the airline?
Tell Kings your new flight number and the booking moves to the rebooked flight at no extra fee.
Read answer →Pricing
How much does a taxi cost from Heathrow Airport?
It depends on the taxi and the destination. Kings Heathrow Taxi runs fixed, all-in fares for long-distance tra...
Read answer →Pickup
Can you get a taxi from Heathrow Airport?
Yes, in two different ways: hail a licensed black cab at the terminal rank, or pre-book a private hire operato...
Read answer →Pricing
Is it cheaper to pre-book an airport taxi?
For long-distance journeys, usually — pre-booking a fixed fare avoids meter charges that build up in traffic a...
Read answer →Coverage
What is the cheapest way to get to Heathrow Airport?
Public transport (Underground, bus, or rail) is usually the cheapest way to reach Heathrow for an outbound fli...
Read answer →Pickup
What is the Uber 2 minute rule?
It's an Uber policy where, if a driver waits more than around 2 minutes at pickup without the passenger appear...
Read answer →Still have a question?