Trust & safety · FAQ
Is smoking or vaping allowed in the car?
No. Kings' passenger conduct terms prohibit smoking, vaping, and food or drink that would soil the vehicle.
What happens if the vehicle is soiled anyway?
+
What happens if the vehicle is soiled anyway?
+Soiling or damage to the vehicle is charged at the cost of cleaning or repair, typically £50-250 depending on severity.
What other conduct rules apply?
+
What other conduct rules apply?
+Seat belts must be worn at all times, and the driver may refuse to start the journey if anyone is unbelted; reasonable behaviour is expected throughout.
Can the driver end a journey early?
+
Can the driver end a journey early?
+Yes — if passengers are abusive, threatening, or significantly intoxicated, the driver may end the journey early.
Where are the full passenger conduct terms published?
+
Where are the full passenger conduct terms published?
+See the full terms and conditions.
Related questions
Book a fixed-price transfer